Website chat
The chat widget answers from the customer's business information first, then hands off to a person. Each conversation can open a ConnectWise ticket.
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01The first reply
The assistant answers from the customer's business information. It hands the chat to a person when the visitor asks, when it is unsure, or when the message is a claim.
02A ticket for every chat
Each chat can become a ConnectWise ticket with the transcript, including chats that arrive after hours.
03Text only, for now
The first version of chat is text. Visitors cannot attach files in the widget.
These pieces sit on the RunOhm platform. The services are listed on Services.